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At the Village of Mt. Zion, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
Frequently Asked Questions
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office for payment arrangements before the due date.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received payment after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the discoloration.
What can I do/not do while under a boil order?
Boil orders happen from time-to-time for Mt. Zion water customers. If a boil order is put in place, the Village of Mt. Zion will personally deliver a letter to your door informing you if your home is impacted. We will also personally deliver a letter informing you when it has been lifted. While under a boil order, it is important to follow the CDC's guidelines, which can be found HERE. As always, feel free to call the Village of Mt. Zion with any questions.